Returns
Returns must be postmarked within 30 days of your purchase date. Customers are responsible for all return shipping costs.
To be eligible for a return, your item must be:
Unused and in the same condition that you received it
In the original packaging with all tags
Free from foreign smells (ie: tobacco, pet, perfumes)
Free from pet hair/dander, etc
Breakable items must be packed and shipped back to us properly. I cannot accept returns that break during transit.
Several types of goods are exempt from being returned. Non-returnable items include:
Downloadable software products
Personalized merchandise
Please contact me for return instructions.
I will require a receipt or proof of purchase to complete your return.
Refunds (if applicable)
Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also inform you of the approval or rejection of your refund.
If the refund is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within 30 days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first recheck your bank account. There is often some processing time before a refund is posted.
Then contact your credit card company; it may take some time before your refund is officially posted.
If you've done all this and still have not received your refund, please contact me at kayleecrochet@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
I only replace items if they are defective or damaged. If you need to exchange it for the same item, send me an email at kayleecrochet@gmail.com.
Shipping
To return your product, you should email me at kayleecrochet@gmail.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If a refund is approved, the original shipping cost will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. I don't guarantee that I will receive your returned item.
Special Circumstances
Order Not Received
If your order status shows "Delivered" and you did not receive the item, please do not attempt to make a return or exchange. Instead, you may follow up with the carrier listed on your order status page. KayleeCrochet is not responsible for lost or stolen packages.
Undeliverable / Refused Packages
Packages that are 'Refused' or 'Returned to Sender' will be processed as a return, and I will not attempt to re-ship. This includes orders that could not be delivered due to incorrect address information entered during the ordering process.
These types of returned orders are eligible for a refund for the cost of goods. Shipping costs (if applicable) will not be refunded.
Defective Items Received
If you feel the product you received is defective, please submit an email, within 7 days of the delivery date, to me at kayleecrochet@gmail.com with the subject "Item was received defective." Please attach photos in your email showing the defective area of your product, along with a brief description of the defect. I will reach back out to you within the next business day of your email with follow-up instructions to be determined on a case-by-case basis.
Please DO NOT attempt to send defective items back as a return in order to resolve the issue as quickly as possible.
Order Discrepancy
If you feel the product delivered is not the product you ordered, please submit an email, within 7 days of the delivery date, to me at kayleecrochet@gmail.com with the subject line "Order Discrepancy." Please attach photo(s) of the item(s) you received. I will be sure to review your order and send instructions on how to proceed once we receive the photos. If it was an error on our part, we will be sure to send you the corrected items.
Order Cancelations & Edits
Order Cancelation
Please be aware that if I have started your order, it cannot be canceled.
To attempt an order cancellation before processing, you must email me immediately after placing your order at kayleecrochet.com with the subject line "Cancel Order."
The customer is responsible for ensuring that the information entered on an order is correct before submitting an order. KayleeCrochet is not responsible for replacing orders with incorrect 'ship to' or other incorrect information entered by the customer. Orders with incorrect information due to customer error will not be eligible for refunds if the item was not received by the customer placing the order.
I will be happy to help with any questions or concerns! You may email me anytime at kayleecrochet@gmail.com
kayleecrochet.com reserves the right to change our return policy without notice.
